Dear Apinya, thank you so much for sharing your experience. I truly apologize for the confusion with your appointment — I understand how frustrating that can be. While there was a mix-up, I’m glad I had the opportunity to assist you, and I appreciate your understanding during the situation. We're committed to making things right and ensuring your next visit goes smoothly. Please don't hesitate to reach out if there's anything else I can do to help! Warm regards, Thu 🥰